Included support services are typically:- Rebooting your VPS Re-provisioning your VPS Installing default VPS Applications Assisting with network issues to your VPS Assisting with DNS in the customer portal Basic assistance with Plesk or CPanel Installing OS patches Troubleshooting resource over-utilization of your VPS	Fee-based support services apply for these issues:- Software configuration or troubleshooting Script installation/troubleshooting Application lock-up issues Operating System/Application issues (E.g. IIS/Apache) Firewall / VPN configuration and troubleshooting SSL Certificate installation Statistics software installation
Applications include: Email servers (E.g. Postfix/Qmail) Web servers (E.g. IIS/Apache) Database servers (E.g. MS SQL / MySQL ) Other software (E.g. ASP.NET, PHPMyAdmin ) Virtualisation Main	Our current fee schedule is as follows:- $110 hourly ( 8x5) $165 hourly ( 24x7 ) In all cases we advise if fees will be applicable at the time your support request is lodged.